Privacy Policy

Privacy Policy

Last Updated: January 2026

Sri Vinayaka Hospital respects your privacy and is committed to protecting the personal information shared by patients, visitors and users of our website. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or contact us for healthcare services.

1. Information We Collect

We may collect basic personal and healthcare-related information when you contact us, book an appointment, request a call back or use any service enquiry form on our website.

• Name, phone number, email address and location
• Appointment details and service enquiries
• Basic health concerns shared voluntarily by the user
• Doctor consultation or treatment-related requests
• Insurance or billing-related information when required
• Website usage details such as browser type, device type and pages visited

2. How We Use Your Information

The information collected is used only for hospital communication, appointment support, service improvement and patient assistance.

• To respond to enquiries and appointment requests
• To contact patients regarding consultation or treatment support
• To provide information about hospital services and facilities
• To improve website experience and patient communication
• To support billing, insurance or documentation when applicable
• To comply with legal, medical or regulatory requirements

3. Medical Information

Any medical information shared with Sri Vinayaka Hospital is handled with care and confidentiality. We do not request sensitive medical details on public website pages unless required for appointment or consultation support.

Medical advice, diagnosis and treatment decisions are provided only after proper consultation with qualified healthcare professionals.

4. Sharing of Information

Sri Vinayaka Hospital does not sell, rent or trade your personal information to third parties. Information may be shared only when required for healthcare service delivery or legal compliance.

• With doctors, hospital staff or diagnostic teams for patient care
• With insurance providers when required for claim support
• With service providers helping us manage website or communication systems
• With government, legal or regulatory authorities when required by law

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss or disclosure. However, no online system can be guaranteed as completely secure.

Users are advised not to share highly sensitive medical or financial details through unsecured channels.

6. Website Cookies and Analytics

Our website may use cookies or basic analytics tools to understand visitor behavior, improve website performance and provide a better user experience.

• Cookies may help remember user preferences
• Analytics may show pages visited, device type and general traffic data
• Users can disable cookies through browser settings

7. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, social media pages, insurance partners or external healthcare information sources. Sri Vinayaka Hospital is not responsible for the privacy practices or content of external websites.

8. Appointment and Contact Forms

When you submit appointment or contact forms, the information provided is used only to communicate with you regarding your request. Submission of a form does not confirm appointment until verified by the hospital team.

9. Children’s Privacy

Information related to children should be submitted only by parents or legal guardians. We do not knowingly collect personal information from minors without proper guardian consent.

10. Data Retention

We retain personal information only for as long as necessary for medical, administrative, legal or operational purposes. Hospital records may be maintained as required by applicable healthcare regulations.

11. Your Rights

You may contact Sri Vinayaka Hospital to request correction, update or clarification regarding your personal information shared with us.

• You may request correction of incorrect personal details
• You may ask how your information is being used
• You may request removal from non-essential communication
• You may contact us for privacy-related concerns

12. Changes to This Privacy Policy

Sri Vinayaka Hospital may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Users are encouraged to review this page periodically.

13. Disclaimer

The information on this website is for general awareness and service information only. It should not be considered a substitute for professional medical consultation, diagnosis or treatment.